I work in a great team full of smart, caring and interesting people. But unfortunately, the department is led by a man more broken than my parents. For seven years, my old manager was the buffer, protecting me and my colleagues from the stress of the boss’s immature defenses. My manager shouldn’t have stayed so long in such an unsafe situation, but nevermind. Now I have a new manager, and now it’s my turn to be in the firing line.
When I described the culture at work, my therapists (both of them) visibly winced. Having a narcissistic, childlike boss might seem like self-abuse. Why would I stay in a situation that is such a repeat of my childhood, with a narcissistic father?
Well the first reason is because, until now, the boss ignored me. I made it very clear from the beginning that I was not an easy source for his narcissism. I treat everyone with respect and kindness, but I am not an object to control and subjugate. So he left me alone and meddled in my colleague’s projects. This worked for me.
When my manager left, she was replaced by someone far less confident and secure. Suddenly I found myself supporting my own manager, containing his fears, and guiding his work. I’ve done my best to give him confidence in leading the team and in negotiating with the boss (his manager), but he hasn’t yet developed any autonomy. Given that he is managed by a narcissist, that is an incredibly risky place to be.
Not my responsibility, right?
Boss is realising what an asset I am to the team and he wants 'in' on the grandeur of success. Unfortunately, he is also realising that I will not blindly accept (with cloying gratitude) his direction and/or advice. This resistance is hard for a narcissist to digest. He sees any disagreement as an attack on him and responds the best way he knows how: attacking others.
I’m the only one to disagree with the boss actively and regularly, to my new manager’s chagrin. I do this because I know my boss cannot hurt me without hurting himself more. He can and does try regularly. Just yesterday, he demanded to see my work and despite my excellent reflective listening skills, disintegrated into criticising me (as a person). His agitation and defensiveness grew and then (out of nowhere) he said I don’t listen to people, and that is why he is having this talk with me.
I know better than to directly challenge a narcissist who is in defensive mode, so I sat observantly and continued to redirect the conversation to its goal: that is, my work. At the end, I explained to him that the work was complex and I’m preparing him for the likelihood that he will be unhappy with the final work as it cannot be simplified as much as he wishes.
“Make me happy, Eliza.” Suddenly, he betrayed his own narcissism, leaning towards me as though he was giving me the secret to life. “I shouldn’t be unhappy.”
He smiled, winked and chuckled, but I could tell he was uncomfortable. Who wouldn’t be uncomfortable with an unexpectedly desperate admission of one’s needs? I clearly cause him considerable stress, in the same way my first therapist caused me distress, challenging my defenses so directly. I’m glad he was able to admit his core need (to be made happy) but he will just be disappointed by me.
I don’t exist to make him happy.
When he resorts to attacking me to protect against his own insecurities, I only see his pain. Not mine. I refuse to take responsibility for his pain, and that is why I have no problem establishing firm, healthy boundaries with my narcissistic boss.
Today the conversation continued. I was even more prepared and made special effort to pay attention to my reflective listening and calm presence. The more room I gave my boss to talk and express himself, the more he became agitated and defensive.
"I'm frustrated." He waved his hands in the air, frowning at me, as though his agitation was my fault, my responsibility to fix. He ranted on. I listened, reflected, and listened some more.
"I'm not stupid." His vulnerability began to show through, and despite his aggressive language and stance, I gave him a patient and reassuring smile.
"I don't think you are stupid, Boss." I couldn't say much, because he clearly had more to say, but I do feel we turned a corner. At the end I summarised his points and how I would act on them, which is what I do in every work-related conversation with my managers. I made the changes and sent them through. He, considerably calmer, thanked me.
Will I be the first person in my boss’s life to offer him the continuity of a safe, healthy relationship based on authenticity and respect? He can’t fire me for disagreeing with him (because I am always respectful) nor for ignoring his advice (he’s not my line manager and my contract is very clear on my responsibilities). He’s stuck with me in ways I’m not stuck with him, as I can resign at any time. No wonder he gets so agitated with me!
I certainly challenge how my boss sees the world. When I disagree, he gets defensive and then finds ways to control or punish me. His paranoia extends to others, as he projects his fears that I will try to control or punish him. But in reality, I reject the unsafe behaviour, not him, as I continue to give him opportunities to be a part of a healthy working relationship with me. I reinforce the positive behaviours with praise, much as a parent would, but I certainly don’t seek opportunities to challenge or parent my boss.
Given that I experienced years of abuse from my narcissistic father, how is it even possible that I can cope with this situation?
My ability to dissociate means I’m able to stay calm in extreme stress, which (especially) includes being triggered by a narcissist. And I do get triggered! But my confidence has grown so much; I dissociate far less than I used to. I very nearly dissociated today, as my boss became excessively aggressive towards me.
Perhaps a year ago, I would have broken down in an existential crisis when someone invalidated my work, ignored my comments, and then attacked me as a person. But today all I see is a scared man whose entire Self is built into his role of being the Smart Perfect One in Charge. I wish I was able to show him how to be smart and in charge without needing to be perfect, but I know it’s not my responsibility to heal the world.
The best I can do for myself is build stronger boundaries, and really I’m grateful to my boss for helping to expedite that process for me. Nothing convinces me more that I should be a psychoanalyst than when I’m with my boss. I’m learning a lot about relinquishing control, responding to abuse, respecting others, and being kind. I’m also becoming (even more) patient.
That said, I do resent having to contain my boss's emotions and I do sympathise with my colleagues who are less equipped to cope. They don’t see my boss as a scared man but as a manipulative, aggressive, childish person. They regularly get angry at his behaviours but constantly invalidate themselves by not reflecting on why they feel angry. “Because of him” they say, except the blame ends with the person rather than the behaviour.
They feel helpless, but in reality their inability to be authentic and defend against these regular boundary crossings means that their anger comes out in passive aggression just like our boss’s anger. So of course the boss treats the world as though it is always rejecting and punishing him. BECAUSE IT IS, no matter how smart or perfect or in charge he is.
That is precisely why I freely disagree when I have a different opinion. It’s why I tell him when he has crossed a boundary (and how it makes me feel and how I want to be treated in the future). It’s what I remind myself when he becomes grossly agitated and aggressive while talking to me and when he is criticizing me as a person rather than my work.
He’s scared. And he’ll continue to be scared of me, because he cannot control me like he can control the others. I will respond as a person. I will be authentic and kind. I will be proud of myself. I will go to sleep at night knowing I’ve done my best in a situation that is not under my control.
Moreover, I will continue to show him (and my colleagues) what safe and healthy boundaries are.
And that is why having a narcissistic boss is a sense of achievement.